Privacy Policy

Rehabence values your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information we collect through our ecommerce store, how we use it, and the choices available to customers. By using our website or placing an order, you acknowledge this policy.

This policy is general business policy content and is not a statement of legal certification. For case-specific help, please contact [email protected].

Information We Collect

We may collect information that you provide directly when you place an order, contact support, create an account, subscribe to updates, or otherwise interact with our store. This information may include:

  • Name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Messages or support requests

We may also collect limited technical information automatically when you browse the site, such as device type, browser type, general location data based on IP, pages visited, and session activity.

How We Use Information

We may use collected information to:

  • Process and fulfill orders
  • Confirm purchases and provide order updates
  • Arrange shipping and delivery
  • Respond to customer service requests
  • Improve website performance, usability, and product offerings
  • Detect or prevent fraud, abuse, or unauthorized activity
  • Keep business and transaction records

Payment Handling

Payment information is handled through the payment methods and service providers available on our store. We do not aim to store full sensitive payment details unless required for transaction administration in a limited and appropriate way. Payment processing may involve third-party providers, banks, or gateway services that process information according to their own operational standards.

Cookies and Basic Analytics

Our website may use cookies or similar technologies to support core store functions such as cart activity, login sessions, site preferences, and basic traffic measurement. These tools help us understand how visitors use the site and help improve the shopping experience.

You may be able to manage cookies through your browser settings, but disabling some cookies may affect website functionality.

Sharing of Information

We do not sell customer personal information as part of normal store operations. We may share information only where reasonably necessary to operate the business, such as with:

  • Payment processors
  • Shipping and courier partners
  • Website hosting or technical service providers
  • Customer support or order management tools
  • Authorities or advisors where required for lawful business purposes

Any such sharing is limited to information reasonably needed for those purposes.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain records, resolve disputes, provide support, prevent fraud, and meet applicable business, tax, or operational requirements. When information is no longer needed, we aim to delete or limit it appropriately.

Security

We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed completely secure, and customers should also protect their account credentials and devices.

Customer Rights and Choices

Customers may contact us to request updates or corrections to account or order information, ask questions about the data we hold, or request case-specific assistance. We will review such requests in line with our operational requirements and applicable obligations.

If you no longer wish to receive non-essential communications from us, you may contact support and request removal where applicable.

Third-Party Services

Our store may rely on third-party services for payments, shipping, analytics, hosting, or communications. Those services may process data as needed to perform their functions. We encourage customers to use the website carefully and contact us if they have concerns about a specific order or interaction.

Children’s Privacy

Our ecommerce store is intended for general use by customers capable of making purchases. We do not knowingly seek to collect personal information from children for direct ecommerce transactions without appropriate involvement of a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our store operations, services, or practices. The latest version posted on this page will apply.

Contact

If you have questions about this Privacy Policy or need case-specific help regarding your personal information, account, or order, please contact [email protected].